Return & Refund Policy

Effective Date: September 2026

At Zilmavo, we strive to provide thoughtfully selected home décor, comfort essentials, and practical home organization products. We encourage customers to review their product selections and order details carefully before completing a purchase.

If your order arrives damaged, contains a manufacturing defect, or does not match the items you purchased, please contact our customer service team at service@zilmavo.com. To help us review your request efficiently, include your Order ID and the email address used at checkout.

1. Return Eligibility & General Policy

All orders are subject to the terms outlined in this policy and applicable consumer protection laws.

We generally do not accept returns or exchanges requested solely because of a change of mind, personal preference, or dissatisfaction with a product's color, style, size, or appearance when the item has been supplied as ordered and is not defective.

Exceptions may apply when a product arrives damaged, has a verified manufacturing defect, or differs from the item originally ordered.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be waived under applicable law.

2. Reporting Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you discover shipping damage, a product defect, or an incorrect item, contact us within 7 calendar days of delivery so we can review the issue.

To submit a claim, email service@zilmavo.com with the subject line "Return or Refund Request" and provide the following information:

• Order Information: Your Order ID and the email address used during checkout.
• Description of the Issue: A clear explanation of the damage, defect, missing component, or discrepancy.
• Supporting Evidence: Clear photographs or videos showing the affected product and, where relevant, the external packaging and shipping label.

Please retain the product and its original packaging while your claim is being assessed. Do not send any items back before receiving written instructions from our customer service team.

The 7-day reporting period is intended to help us investigate delivery and product issues promptly. Any non-waivable statutory rights or remedies remain unaffected.

3. Claim Review & Available Resolutions

Once your request and supporting evidence have been received, our team will review the circumstances of the claim and may request additional information if necessary.

If the issue is verified and the claim is approved, an appropriate resolution may include one of the following, depending on the circumstances and applicable requirements:

• Replacement: A replacement item may be arranged at no additional product or shipping charge where applicable.
• Partial Refund: A partial refund or price adjustment may be offered when appropriate and permitted.
• Full Refund: A full refund may be issued when justified by the circumstances or required by applicable law.

The available resolution will depend on the nature of the issue, the evidence provided, product availability, and applicable consumer protection requirements.

Submitting a claim does not automatically guarantee a particular outcome. We will communicate the decision and any required next steps after reviewing the information.

4. Refund Processing & Payment Method

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refund to be processed and appear in your account after it has been initiated. The actual posting time depends on your payment provider, card issuer, or financial institution.

If the refund has not appeared after the expected processing period, please contact your payment provider first. You may also email service@zilmavo.com with your Order ID so we can help check the refund status.

Processing times are estimates and may vary depending on the payment method and financial institution.

5. Product Exchanges & Replacements

We do not generally offer exchanges requested solely to obtain a different color, size, style, or product collection when the original item was supplied correctly and is not defective.

Replacement arrangements are primarily intended for verified cases involving damaged, defective, or incorrectly supplied merchandise.

If your claim qualifies for a replacement, our team will confirm the available option and provide instructions before any further action is required.

Where applicable law provides additional exchange, repair, replacement, or refund rights, those rights will take precedence over any conflicting provision in this policy.

6. Unauthorized Returns

Please do not ship products to any return address without receiving prior written authorization and instructions from our customer service team.

Unannounced returns may be difficult to identify, process, or associate with the correct order. Contact us first so we can determine the appropriate procedure and provide the necessary return details, if a return is authorized.

Any handling of unauthorized parcels will be subject to applicable law. This provision does not remove any return or refund rights that you may have under mandatory consumer protection legislation.

7. How to Contact Us

If you have questions about this policy or need to report a problem with your order, please contact our customer service team.

Customer Service Email: service@zilmavo.com

Website: https://zilmavo.com

To help us assist you efficiently, please include your Order ID, the email address used at checkout, and any relevant photographs or videos when submitting a product-related claim.

Thank you for choosing Zilmavo. We appreciate your trust and will review eligible order concerns carefully and fairly.